The Business Intelligence Competency Center (BICC) is a team with well-defined responsibilities, processes and functions to facilitate and support the use of Business Intelligence in business. BICC is involved in coordinating activities and resources to ensure that decisions are evidence-based and systematically implemented. The team is responsible for the governance structure for BI and analytics programs, projects, practice software and architecture. An effective BICC enables enterprises to be more efficient, agile and competitive by ensuring a higher level of information consumption and a higher level of return on investment for BI.
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A Business Intelligence Competency Center (BICC) is a centralized team or organization responsible for managing an enterprise’s Business Intelligence (BI) strategy, technology, and processes. BICC’s main goal is to promote the widespread use of BI throughout the organization and ensure that all business units have access to the information and tools they need to make informed decisions.
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A BICC is typically responsible for defining and implementing BI standards and best practices, managing BI technology and infrastructure, and providing training and support to business users. By centralizing BI management, BICC helps ensure that all BI initiatives are aligned with the organization’s overall goals and that resources are used efficiently. BICC also provides a single point of contact for business units seeking BI support and facilitates collaboration and information sharing across the organization.
Establishing a Business Intelligence Competency Center (BICC) involves defining the organization’s BI strategy, identifying the resources and technologies needed to support the strategy, and assembling a team to lead and manage the BICC. BICC requires top management support and sufficient resource allocation to be successful. A comprehensive BI strategy must be developed to ensure that all BI initiatives are aligned with the organization’s overall goals and that resources are used effectively.
The BICC should have the responsibility and authority to manage the technology and infrastructure needed to support the BI strategy and ensure that standards and best practices are followed. The team should include technical and business experts and be provided with adequate training and support for their success. Effective communication and collaboration with business units and other stakeholders is also critical to BICC’s success. By creating a BICC, organizations can promote the widespread adoption of BI across the organization and ensure that all business units have access to the data and tools they need to make informed decisions.
At this stage, the team seeks to gain in-depth knowledge of the key elements needed to create a BICC. They begin by identifying a topic, creating a conceptual plan, assessing skills availability, creating a budget, and assessing the organization’s risk appetite.
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The goal of this phase is to create a BICC that is sensitive to the organization’s culture, business needs, goals, and vision.
This phase examines the organization’s readiness to support a major BICC initiative. Each aspect identified during the visioning phase is analyzed in detail (management, people, process and resources). A thorough assessment and analysis of the current situation and business needs is essential in determining the direction of the building blocks and design of the BICC. The BI team collaborates with the marketing department to create the brand and message of the BI system.
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In this phase, the cost of BICC development is estimated and funding is obtained. BICC’s potential for business improvement is a key selling point at this stage. With sponsorship, a BICC team leader should be identified to provide leadership, vision and set team goals. The team must know how to fund the infrastructure required to develop and run cross-functional applications.
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The stage is strongly influenced by sponsors, target performance indicators and funding sources. As the complexity of managing data across multiple platforms increases, it is important to have the right structure in place that is flexible.
BICC must continuously strive to bridge the gap between business and Information Technology. The structure adopted should be capable of facilitating the adoption of BICC components throughout its life cycle to reduce costs and achieve return on investment.
The project outlines the project’s goals, timelines, and key performance indicators. Aspects not included in the BICC are clearly defined and communicated to management, stakeholders and the team. Defining and understanding the environment gives the team a sense of focus and purpose during execution. This allows the team to set achievable goals and timelines while having milestones to determine progress. Depending on the project requirements, more staff can be hired to speed up the development of the project.
At this stage, a team consisting of key stakeholders from various business units and the IT directorate is defined. It is important to identify the right mix of personnel with the necessary experience and skills to ensure the success of BICC. This team should consist of hardware experts, end users, C-level management representatives, software experts and process leaders. Employees such as consultants or contractors can be added to the team based on their experience.
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The Leader is responsible for the day-to-day operations of the BICC and reports to the BICC Sponsor. The BICC leader should highlight the benefits of using business intelligence and lobby for user adoption. He acts as a liaison between the IT department, the business and the BICC sponsor. He is also responsible for ensuring that BI-specific standards and procedures are strictly followed. In addition, he manages BICC vendor relationships and licensing. Because he is responsible for the entire business intelligence systems, he is required to have unique leadership experience.
It maintains a record of all business and analytical knowledge available to the Business Intelligence Competency Center. He reviews business needs and collaborates with development team members to ensure applications are tailored to meet user needs. It also works to ensure that data is structured to support end-user self-service and that supporting tools such as a business glossary are available and can be successfully coupled with business definitions and calculations. This position requires strong business and analytical skills.
He is the foremost IT expert at BICC. He is responsible for ensuring that the technical architecture meets service level agreements and for aligning business and technical architecture, processes and standards. Technical knowledge of BI systems and a strong interest in enterprise business are essential for this position holder.
A data steward is responsible for maintaining business data assets, overseeing data models and data quality issues. The owner of the service, the Business Intelligence system, examines and corrects the information as necessary by checking against the systems from which it receives its information. He must have the ability to go beyond the technical aspects of the data model and understand how the data impacts the business.
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Making full use of business intelligence holds great promise and promise for organizational improvement. The realization of these improvements depends on other factors, such as how well Business Intelligence systems are used and supported in the organization.
Business users’ knowledge of using BI and the ability to solve problems arising from the deployment of a business BI system will greatly influence the use of the system’s full potential. BICC’s main goal is to provide business-friendly solutions and support users in their proper use. Experts can be brought into the system to provide recommendations on what to use, how to use it, and why to use it.
BI projects have a reputation for being isolated and out of sync with other BI projects going on in an organization. This leads to duplication, redundancy and information silos that do not allow the organization to connect different data sources.
There is also the risk of offering inconsistent solutions to the same problem, making systems integration a costly endeavor for the organization. BICC is ideal for addressing this contradiction at the enterprise level. The BICC should engage in defining an overall BI strategy to shift the approach from tactical to strategic.
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Risks associated with BICC include; lack of proper project resources, poor coordination and investment in BI projects that do not fit the overall BI architecture. BICC must consider BI needs, design and complete architecture, BICC must ensure that all projects are aligned.
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